About
Results-driven professional with a robust background in business operations, sales development, and data analysis, adept at leveraging market insights to propel revenue growth and optimize market positioning. Proven ability to lead cross-functional teams, streamline complex processes, and manage high-value sales pipelines to ensure client satisfaction and achieve significant business objectives.
Work Experience
Business Operation Lead
ID Works Global
Oct 2024 - Present
Beirut, Beirut, LB
Leading end-to-end tender preparation and project delivery for fit-out projects, ensuring compliance, optimizing costing, and driving operational excellence.
-
Spearheaded end-to-end tender preparation for complex fit-out projects, coordinating cross-functional teams to ensure 100% compliance with client requirements and timely proposal submissions.
-
Established a centralized document management system, enhancing data integrity and serving as a single source of truth for all tender and project documentation, including BoQs and subcontractor quotations.
-
Designed and implemented standardized templates, checklists, and structured Bill of Quantities (BoQ) frameworks, streamlining bid preparation and reducing documentation time by an estimated 15%.
-
Oversaw project costing and financial tracking, implementing risk-adjusted pricing models and cost variance analysis to achieve competitive tender submissions and improve forecasting accuracy.
-
Managed on-site operations and project delivery, coordinating resources and monitoring budgets to ensure timely completion and adherence to the highest quality standards.
-
Produced executive-level reports, dashboards, and strategic insights for senior management, directly supporting data-driven strategic decisions and operational performance improvements.
Business Development Manager
NAKIVO
Nov 2023 - Present
Beirut, Beirut, LB
Managing the identification, cultivation, and conversion of business opportunities across Europe and Africa, driving significant revenue growth through a $2M+ sales pipeline.
-
Managed a $2M+ sales pipeline, identifying, cultivating, and converting business opportunities across Europe and Africa to consistently drive business growth.
-
Built and maintained robust relationships with key stakeholders and decision-makers, enhancing customer engagement and achieving high satisfaction levels across the region.
-
Developed and executed tailored sales strategies for Europe and Africa, significantly improving lead conversion rates and driving substantial revenue growth.
-
Collaborated cross-functionally with marketing, product, and customer service teams to ensure a cohesive and effective approach to lead management and customer experience.
-
Utilized CRM tools and data analytics to track, analyze, and optimize lead management processes, enhancing sales operation efficiency and effectiveness.
-
Negotiated and secured high-value contracts, fostering strategic partnerships that directly supported business objectives and market expansion.
Account Manager
NielsenIQ
Apr 2019 - Apr 2023
Riyadh, Riyadh, SA
Managed key retail accounts in Saudi Arabia, leveraging data analytics to deliver market insights, drive business development, and ensure high client satisfaction.
-
Managed a portfolio of retail accounts across central and eastern Saudi Arabia, fostering strong client relationships and achieving a Net Promoter Score (NPS) rating of 9+ throughout tenure.
-
Conducted in-depth retail analysis using advanced data analytics and statistical methodologies, providing clients with actionable insights into market positioning and revenue optimization.
-
Ensured timely submission of all monthly deliverables and accommodated ad-hoc requests, maintaining a 100% commitment to client satisfaction and data accuracy.
-
Presented comprehensive market analysis reports to account management teams and C-level executives, informing strategic decisions and market adjustments.
-
Spearheaded lead generation, contract negotiations, and onboarding, successfully acquiring 3 new key accounts.
-
Identified and capitalized on business development opportunities, achieving over 200% sales growth within a 4-year period.
Data & Insights Team Lead
Cheil Worldwide (Samsung Group)
Oct 2017 - Apr 2019
Jeddah, Jeddah, SA
Led a team of data analysts to collect and interpret market data, producing actionable insights and implementing systems to improve data quality and operational efficiency for Samsung electronics.
-
Collected and analyzed field force data to produce insightful, actionable reports for Samsung electronics, directly influencing strategic decisions.
-
Conducted extensive market research to provide critical insights into factors impacting client positioning and market share, guiding strategic adjustments.
-
Supervised the recruitment, training, and development of a team of data analysts, ensuring high proficiency and alignment with company goals.
-
Implemented an online system for data collection, significantly improving report production lead time by 20% and enhancing data quality.
-
Identified opportunities to drive category distribution and market share, contributing to overall business growth strategies.
-
Oversaw the design, budget calculation, and successful market implementation of channel incentive programs, boosting sales performance.
Business Intelligence Analyst / Data Analyst
Saudi Marketing Company
Mar 2015 - Oct 2017
Dammam, Dammam, SA
Collaborated with the General Manager to align sales operations with company goals, leveraging data-driven analysis to forecast sales, identify market segments, and implement BI tools.
-
Collaborated with the General Manager to align sales operations with company objectives, contributing to consistent sales growth and business development.
-
Forecasted future sales prospects and market trends, providing strategic insights that supported sustained sales growth and business expansion.
-
Successfully identified a target customer segment in a challenging market through meticulous data-driven analysis, enhancing market penetration strategies.
-
Produced comprehensive competitive analysis reports and evaluated the effectiveness of advertising campaigns, informing strategic adjustments and resource allocation.
-
Monitored sales Key Performance Indicators (KPIs) and marketing activities, translating complex data into actionable strategic plans.
-
Led the implementation of new business intelligence tools and designed informative reports, improving data accessibility and supporting executive decision-making.