MAHER EL-JAMMAL

Business Operations & Development Leader | Data-Driven Strategist

About

Results-driven professional with a robust background in business operations, sales development, and data analysis, adept at leveraging market insights to propel revenue growth and optimize market positioning. Proven ability to lead cross-functional teams, streamline complex processes, and manage high-value sales pipelines to ensure client satisfaction and achieve significant business objectives.

Work Experience

Business Operation Lead

ID Works Global

Oct 2024 - Present

Beirut, Beirut, LB

Leading end-to-end tender preparation and project delivery for fit-out projects, ensuring compliance, optimizing costing, and driving operational excellence.

  • Spearheaded end-to-end tender preparation for complex fit-out projects, coordinating cross-functional teams to ensure 100% compliance with client requirements and timely proposal submissions.
  • Established a centralized document management system, enhancing data integrity and serving as a single source of truth for all tender and project documentation, including BoQs and subcontractor quotations.
  • Designed and implemented standardized templates, checklists, and structured Bill of Quantities (BoQ) frameworks, streamlining bid preparation and reducing documentation time by an estimated 15%.
  • Oversaw project costing and financial tracking, implementing risk-adjusted pricing models and cost variance analysis to achieve competitive tender submissions and improve forecasting accuracy.
  • Managed on-site operations and project delivery, coordinating resources and monitoring budgets to ensure timely completion and adherence to the highest quality standards.
  • Produced executive-level reports, dashboards, and strategic insights for senior management, directly supporting data-driven strategic decisions and operational performance improvements.

Business Development Manager

NAKIVO

Nov 2023 - Present

Beirut, Beirut, LB

Managing the identification, cultivation, and conversion of business opportunities across Europe and Africa, driving significant revenue growth through a $2M+ sales pipeline.

  • Managed a $2M+ sales pipeline, identifying, cultivating, and converting business opportunities across Europe and Africa to consistently drive business growth.
  • Built and maintained robust relationships with key stakeholders and decision-makers, enhancing customer engagement and achieving high satisfaction levels across the region.
  • Developed and executed tailored sales strategies for Europe and Africa, significantly improving lead conversion rates and driving substantial revenue growth.
  • Collaborated cross-functionally with marketing, product, and customer service teams to ensure a cohesive and effective approach to lead management and customer experience.
  • Utilized CRM tools and data analytics to track, analyze, and optimize lead management processes, enhancing sales operation efficiency and effectiveness.
  • Negotiated and secured high-value contracts, fostering strategic partnerships that directly supported business objectives and market expansion.

Account Manager

NielsenIQ

Apr 2019 - Apr 2023

Riyadh, Riyadh, SA

Managed key retail accounts in Saudi Arabia, leveraging data analytics to deliver market insights, drive business development, and ensure high client satisfaction.

  • Managed a portfolio of retail accounts across central and eastern Saudi Arabia, fostering strong client relationships and achieving a Net Promoter Score (NPS) rating of 9+ throughout tenure.
  • Conducted in-depth retail analysis using advanced data analytics and statistical methodologies, providing clients with actionable insights into market positioning and revenue optimization.
  • Ensured timely submission of all monthly deliverables and accommodated ad-hoc requests, maintaining a 100% commitment to client satisfaction and data accuracy.
  • Presented comprehensive market analysis reports to account management teams and C-level executives, informing strategic decisions and market adjustments.
  • Spearheaded lead generation, contract negotiations, and onboarding, successfully acquiring 3 new key accounts.
  • Identified and capitalized on business development opportunities, achieving over 200% sales growth within a 4-year period.

Data & Insights Team Lead

Cheil Worldwide (Samsung Group)

Oct 2017 - Apr 2019

Jeddah, Jeddah, SA

Led a team of data analysts to collect and interpret market data, producing actionable insights and implementing systems to improve data quality and operational efficiency for Samsung electronics.

  • Collected and analyzed field force data to produce insightful, actionable reports for Samsung electronics, directly influencing strategic decisions.
  • Conducted extensive market research to provide critical insights into factors impacting client positioning and market share, guiding strategic adjustments.
  • Supervised the recruitment, training, and development of a team of data analysts, ensuring high proficiency and alignment with company goals.
  • Implemented an online system for data collection, significantly improving report production lead time by 20% and enhancing data quality.
  • Identified opportunities to drive category distribution and market share, contributing to overall business growth strategies.
  • Oversaw the design, budget calculation, and successful market implementation of channel incentive programs, boosting sales performance.

Business Intelligence Analyst / Data Analyst

Saudi Marketing Company

Mar 2015 - Oct 2017

Dammam, Dammam, SA

Collaborated with the General Manager to align sales operations with company goals, leveraging data-driven analysis to forecast sales, identify market segments, and implement BI tools.

  • Collaborated with the General Manager to align sales operations with company objectives, contributing to consistent sales growth and business development.
  • Forecasted future sales prospects and market trends, providing strategic insights that supported sustained sales growth and business expansion.
  • Successfully identified a target customer segment in a challenging market through meticulous data-driven analysis, enhancing market penetration strategies.
  • Produced comprehensive competitive analysis reports and evaluated the effectiveness of advertising campaigns, informing strategic adjustments and resource allocation.
  • Monitored sales Key Performance Indicators (KPIs) and marketing activities, translating complex data into actionable strategic plans.
  • Led the implementation of new business intelligence tools and designed informative reports, improving data accessibility and supporting executive decision-making.

Education

Business Management

University College of Bahrain

Sep 2010 - Jun 2014

Saar, Saar, BH

Languages

English , Arabic

Skills

Data & Analytics

  • Data Analysis
  • Market Research
  • Business Intelligence
  • Statistical Analysis
  • Data Visualization (Tableau, Power BI)
  • Report Generation
  • Forecasting and Trend Analysis
  • Excel (PivotTables, Power Query)

Business Operations & Development

  • Tender Management
  • Document Management Systems (DMS)
  • Cost Estimation
  • Risk Analysis
  • Pricing Models
  • Account Management
  • Business Development
  • CRM Software (Salesforce, Odoo)
  • Strategic Planning
  • Process Optimization
  • Sales Pipeline Management
  • Contract Negotiation

Project & Team Leadership

  • Project Management (Aconex)
  • Cross-Functional Collaboration
  • Team Leadership
  • Client Relationship Building
  • Stakeholder Management
  • Problem Solving
  • Adaptability
  • Time Management
  • Communication Skills
  • Presentation Skills